Training

Knowledge Management Training

Knoco Ltd offers a comprehensive range of Knowledge Management (KM) training programs designed to meet the needs of organizations at every stage of their KM journey. Whether you’re looking to raise awareness among senior leaders, provide a foundation for a new KM team, or deepen the expertise of experienced practitioners, we have a solution to fit your goals.

Our offerings include:

Awareness sessions for executives and senior managers
Primer courses for KM teams and community members
Masterclasses for KM professionals seeking advanced skills
Customized start-up programs combining training, coaching, consultancy, and workshops to build KM strategy, frameworks, and capability.

From initial awareness to full implementation, Knoco provides tailored, practical training that strengthens KM understanding, develops essential skills, and supports long-term success.

2 day premier course

What the Course Offers

The Primer Course introduces participants to the core principles and practices of Knowledge Management (KM). Through a blend of tutorials and hands-on exercises, participants will explore the people, process, cultural, and technological dimensions of KM and learn how to apply them to achieve measurable business results. The course includes real-world examples and detailed case studies to bring each concept to life.

Who Should Attend

This course is ideal for beginners—those who are new to Knowledge Management, interested in understanding its foundations, or recently assigned to a KM project or role. No prior experience is required. Class sizes typically range from 10 to 20 participants, allowing for discussion and interaction.

Course Topics

Tools and techniques for knowledge capture and transfer
Knowledge Management as an organizational change process
Introductory case studies
Communities of Practice and KM Roles.
Business implementation strategies

2 Day Community of Practice Launch

What the Course Offers

The Community Launch Workshop is designed to help new or developing Communities of Practice (CoPs) build a strong foundation for long-term success. Over two days, participants work together to establish shared principles, clarify objectives, and agree on how to best collaborate and exchange knowledge for business benefit.
Through a mix of tutorials, discussions, and group exercises, participants will explore how to apply collective knowledge in day-to-day work. The session is supported by practical examples and detailed case studies drawn from real-world community experiences.

Who Should Attend

This program is ideal for new or emerging Communities of Practice looking to start, formalize, or revitalize their approach to knowledge sharing. It is suitable for groups of 12 to 24 participants.

Course Topics

Principles and foundations of Knowledge Management
Tools and techniques for knowledge capture and packaging
Advanced case studies and real-world applications
Building and supporting Communities of Practice
Cultural enablers and barriers to KM adoption
Identifying, ranking, and selecting KM projects
Enabling technologies and digital tools
Developing KM vision, strategy, and stakeholder engagement
Implementing KM and measuring business impact

3 day masterclass

What the Course Offers

The Knowledge Management Masterclass is designed to build practical KM expertise within your organization. Participants learn proven skills and techniques for capturing, packaging, and transferring knowledge, and for developing implementation plans that drive measurable business results. Through a combination of tutorials, case studies, and hands-on exercises, participants explore real-world KM applications, strategies for fostering cultural change, and tools for sustainable implementation. An optional fourth day offers a facilitated workshop to help participants design their organization’s own KM implementation strategy.

Who Should Attend

This course is ideal for professionals already working in Knowledge Management or those recently assigned to KM-related roles who wish to deepen their expertise and strengthen their practical skills. Class sizes typically range from 9 to 18 participants to encourage active participation and collaboration.

Course Topics

Principles and foundations of Knowledge Management
Tools and techniques for knowledge capture and packaging
Advanced case studies and real-world applications
Building and supporting Communities of Practice
Cultural enablers and barriers to KM adoption
Identifying, ranking, and selecting KM projects
Enabling technologies and digital tools
Developing KM vision, strategy, and stakeholder engagement
Implementing KM and measuring business impact

Attendance Fees

Primer Course or Community Launch: £650 per participant
Three-Day Masterclass: £1,000 per participant

Clients are asked to provide the training venue. Minimum class sizes, applicable expenses, VAT, and cancellation terms apply.

Nick Milton, his partner Tom Young, and his colleagues at Knoco have been indispensable in helping BP craft its new approach to KM as well as help create and deliver the training program that goes with it. I use Knoco as my first choice in a KM consultancy, on either side of the Atlantic. Five stars out of five

Walt Palen, BP