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Knowledge Management Resources

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What the Global KM Survey Reveals

Gain insight into the state of Knowledge Management across industries and organizations worldwide, including:

  • Levels of KM maturity and how long it takes to achieve them
  • Common challenges, success factors, and reasons initiatives stall
  • Typical KM budgets, team sizes, and skill sets
  • Key business drivers, strategies, and measurable benefits of KM
  • How KM is embedded through processes, governance, and technology
  • The effectiveness of approaches such as Best Practices, Lessons Learned, and Communities of Practice
  • Emerging trends, including the growing role of AI in KM

Knowledge Management Surveys (2014–2023)

Since 2014, Knoco Ltd has conducted a global Knowledge Management (KM) survey every three years, with the most recent completed in September 2023. Participation has always been free and confidential, and each respondent receives a complimentary copy of the final survey report.

To date, nearly 1,200 professionals—primarily KM leaders and team members—have contributed to these surveys. The reports provide valuable insights into global KM trends over the past decade. The 2023 report includes 110 graphs and 35 tables of data, allowing comparison across all four surveys. Three of the most significant findings are highlighted below.

Since 2014, Knoco Ltd has conducted a global Knowledge Management (KM) survey every three years, with the most recent completed in September 2023. Participation has always been free and confidential, and each respondent receives a complimentary copy of the final survey report.

To date, nearly 1,200 professionals—primarily KM leaders and team members—have contributed to these surveys. The reports provide valuable insights into global KM trends over the past decade. The 2023 report includes 110 graphs and 35 tables of data, allowing comparison across all four surveys. Three of the most significant findings are highlighted below.

Knowledge Management Surveys (2014–2023)

The survey collected a self-assessment of each organization’s Knowledge Management (KM) maturity, with responses ranging from:

  • “We are investigating KM but have not yet started.”
  • “We are in the early stages of introducing KM.”
  • “We are well in progress with KM.”
  • “KM is embedded in the way we work.”

The chart on the right illustrates how KM maturity levels vary by company size. (Click the image to view a larger version.)

Overall, larger organizations tend to be the most mature in their KM practices. Historically, Knowledge Management has been a big-company initiative, but smaller organizations are increasingly adopting and developing KM programs. The exception is the smallest category—many of which are niche consultancies where KM is mission-critical and deeply integrated into daily operations.

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Nick Milton, his partner Tom Young, and his colleagues at Knoco have been indispensable in helping BP craft its new approach to KM as well as help create and deliver the training program that goes with it. I use Knoco as my first choice in a KM consultancy, on either side of the Atlantic. Five stars out of five
Walt Palen, BP
Nick Milton, his partner Tom Young, and his colleagues at Knoco have been indispensable in helping BP craft its new approach to KM as well as help create and deliver the training program that goes with it. I use Knoco as my first choice in a KM consultancy, on either side of the Atlantic. Five stars out of five
Walt Palen, BP